Frequently Asked Questions

What do I need to provide?
Please upload one (or two) photos and Memories Around Us will download the attached photo(s), crop, size, print, and attach the photo(s) to the final product.  Also, please complete the electronic questionnaire so that Memories Around Us can create your poetic memory. Please note that one page questionnaires can easily be printed to make it easy for you to gather answers and then return to our web site at your convenience.

How do I pay for the final product?
Once all essential information has been gathered and submitted electronically, you will be presented with an order page to finalize frame and matte selections and complete the order through PayPal. Note: Should you choose to pay with a check, please mail the check to Memories Around Us at 1205 Main Street, Ferdinand, IN 47532.

Is PayPal a security risk?
No. PayPal is the preferred payment method for most buyers and sellers. PayPal allows payments to be made quickly and securely online using a credit card or bank account. Payments are traceable using your PayPal account. Payments are convenient and immediate and are deposited directly into the seller’s account. You can transfer money directly from your bank account. Or if you choose to use a credit card, sellers won’t see your card number because it’s safely encrypted through PayPal’s server to help minimize any risk of unauthorized use. On eligible transactions you’re covered by PayPal Buyer Protection for up to the full purchase price of your item, plus original shipping charges.

How long will it take for my items to arrive?
Because each of these items is unique and hand-crafted with care, you can expect your items to be ready for delivery or pick up 4-6 weeks from the order date.